This is the cancellation policy for spa treatments booked at The National Hotel Miami Beach.
Cancellation with full refund may be requested up until 24 hours prior to the appointment time. Cancellations made 24 hours or less prior to the appointment are nonrefundable. Please understand that when you forget your appointment or cancel it without giving us proper notice, someone else could have booked your time slot and therefore, clients on our waiting list miss an opportunity to book a spa treatment.
Our appointments are confirmed by email upon booking and they are easy to add to any calendar app, this way it is easy to remember an appointment that you may have booked weeks ago.
Please, note that our cancellation policy allows us time to inform guests on our waiting list of any booking time slots that become available following a cancellation. It also allows us to keep our therapists informed of any change in scheduling. Our goal at The National Hotel is to provide the best quality spa treatments and services possible and managing appointment is part of our mission. By making sure that all appointments are being served or rescheduled on time, we can insure a harmonious place for guests to enjoy their treatments and for therapists to work at.
Thank you for viewing and supporting our cancellation policy.
We make it easy for you to cancel your appointment if needed:
To cancel your massage or wellness service, our concierges are available around the clock by phone at +1.305.532.2311 or by email at concierge@nationalhotel.com. You can also use our Live Chat on the National Hotel website during business hours.
Massages services are being provided in our Cabana around our infinity pool. Even though it is fully covered, you may want to check on the Miami Beach weather report for the next 10 days.
To cancel a Day Pass or Cabana rental, Web Sales Department is available around the clock by phone at +1.305.532.2311 or by email at websales@nationalhotel.com.
Events and Tickets sales: Sales of tickets for events are final and non-refundable.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |